FAQ

Everything you need to know about your orders, shipping, and returns.

1. How long will it take to receive my order?

All orders in Italy are shipped free of charge via express delivery. Typical delivery time is 1–4 business days after order processing (1–2 business days). Delivery may vary slightly during holidays or extreme weather.

2. Do you ship internationally?

Currently, Boheme ships only within Italy. We hope to expand our delivery options in the future.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear on the carrier’s website.

If you experience any issues with tracking, contact us at support@boheme.site.

4. What is your return and refund policy?

We accept returns for 30 days from delivery. All returns have free shipping, no restocking fees, and no final sale items. Refunds are processed within 14 days after we receive the returned items.

For full details, see our Return & Refund Policy page.

5. Can I exchange a product?

Yes! If you receive a defective, damaged, or incorrect item, we will replace it. Contact our support team with your order number and details about the issue.

6. What payment methods do you accept?

We accept major payment methods, including:

Visa & Mastercard
American Express
Apple Pay
Other secure payment options displayed at checkout

All payments are processed securely through trusted providers.

7. How can I contact Boheme?

Email: support@boheme.site
Phone: +39 378 016 2275
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

You can also use our contact form for a quick response.