FAQ

Here are answers to the most common questions about ordering, shipping, returns, and our products.

1. Where do you ship?

We currently ship within Canada only.

2. How long does shipping take?

Orders are delivered within 3–5 business days after processing.

3. Is shipping free?

Yes. All orders include free shipping with no extra charges at checkout.

4. How long does order processing take?

Orders are processed within 1–2 business days (Monday to Friday) before shipping.

5. Can I track my order?

Yes. Once your order is shipped, you may receive tracking details depending on the carrier used.

6. What is your return policy?

We accept returns within 30 days of delivery if the item is unused and in original condition.

7. Do you offer free returns?

Yes. All approved returns include free return shipping.

8. Are there any final sale items?

No. All products are eligible for return. We do not sell final sale items.

9. How long does it take to get a refund?

Once your return is received and approved, refunds are processed within up to 14 business days.

10. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will offer a replacement or refund.

11. How can I contact customer support?

You can reach us anytime at:

📍 6 Cowan Ave, Alliston, Ontario L9R 1M9, Canada
📞 (289) 531-1433
📧 nouhakhdar118@gmail.com

12. What kind of products do you sell?

We specialize in kitchen and home organization essentials, including utensil holders, sink caddies, and storage solutions designed to keep your space clean and organized.