Refund policy
At Boheme, we want you to feel confident shopping with us. If something isn’t right with your order, we make returns simple and stress-free.
1. Return Eligibility
You can request a return if:
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The item was purchased from boheme.site
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The request is made within 30 days of delivery
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The product is unused, unworn, and in its original condition
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The item is returned with original packaging (if applicable)
All items in our store are eligible for return — there are no final sale items.
2. Return Process
To start a return:
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Contact us at nouhakhdar118@gmail.com
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Include your order number and reason for return
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Our team will provide return instructions and a return label if approved
Once your return is received and inspected, we will notify you of approval or rejection.
3. Refunds
If your return is approved:
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Refunds are issued to your original payment method
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Processing time is typically up to 14 business days after approval
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You will receive an email confirmation once the refund has been processed
If there are any delays, your bank or payment provider may require additional processing time.
4. Return Shipping
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Return shipping is free for all approved returns
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We will provide a prepaid return label when applicable
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You do not need to pay any return shipping fees
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Include photos of the issue
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We will replace the item or issue a full refund at no cost to you
6. Exchanges
We currently offer exchanges for:
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Same item in a different size (if applicable)
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Replacement of damaged or defective products
If an exchange is not available, a refund will be issued instead.
7. Important Notes
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Items must be returned in sellable condition
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We reserve the right to deny returns that do not meet policy conditions
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Refunds are only issued after inspection of returned items
8. Contact Us
If you have any questions about returns or refunds, reach out anytime:
Boheme Customer Support
📍 6 Cowan Ave, Alliston Ontario L9R 1M9, Canada
📞 (289) 531-1433
📧 nouhakhdar118@gmail.com